How do I add requests or followup to an existing ticket?
- Step 1: Log in to your i2o Application( https://app.i2oretail.com/ ) with your credentials and click on the
icon to access the Help Desk dashboard
- Step 2: Click on the “Tickets” tab or “My Area” tab you see on your screen
- Step 3: Click on the Ticket to which you want to add additional request
- Step 4: Click on the “Comment” option you see next to the ticket properties tab, enter the additional request, and click on Submit.
Step 1: Log in to your i2o Application( https://app.i2oretail.com/ ) with your credentials and click on the icon to access the Help Desk dashboard
Step 2: Click on the “Tickets” tab or “My Area” tab you see on your screen
Step 3: Click on the Ticket to which you want to add additional request
Step 4: Click on the “Comment” option you see next to the ticket properties tab, enter the additional request, and click on Submit.
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