Customer Support
How do I view the status of my support ticket?
Step 1: Log in to your i2o Application( https://app.i2oretail.com/ ) with your credentials and click on the icon to access the Help Desk dashboard Step 2: Click on the “Tickets” tab or “My Area” tab you see on your screen Step 3: You would be able to ...
How do I re-open a closed support ticket?
Step 1: Log in to your i2o Application( https://app.i2oretail.com/ ) with your credentials and click on the icon to access the Help Desk dashboard Step 2: Click on the “Tickets” tab or “My Area” tab you see on your screen Step 3: Click on the Ticket ...
How do I close or cancel a support ticket?
Step 1: Log in to your i2o Application( https://app.i2oretail.com/ ) with your credentials and click on the icon to access the Help Desk dashboard Step 2: Click on the “Tickets” tab or “My Area” tab you see on your screen Step 3: Click on the Ticket ...
How do I create a support ticket from the i2o application?
Step 1: Visit i2o customer portal and enter your i2o user credentials to access the portal. Step 2: Click on the i2o Help Desk Icon that you see on the top right hand side corner of your dashboard. Step 3: A new tab would open in your browser, and ...
How do I add requests or followup to an existing ticket?
Step 1: Log in to your i2o Application( https://app.i2oretail.com/ ) with your credentials and click on the icon to access the Help Desk dashboard Step 2: Click on the “Tickets” tab or “My Area” tab you see on your screen Step 3: Click on the Ticket ...
I am not a registered user. How do I submit a support ticket?
Click on this link and submit your support ticket, and be sure to fill in the relevant details. Please be informed that only registered users will have access to view the status of their support ticket.
How do I track the status of my support ticket from the i2o application?
Step 1: Log in to your i2o Application( https://app.i2oretail.com/ ) with your credentials and click on the icon to access the Help Desk dashboard Step 2: Click on the “Tickets” tab or “My Area” tab you see on your screen Step 3: Click on the Ticket ...